Trends

Self-checkouts are no longer just a thing in supermarkets and furniture stores. In catering, too, especially in community catering, the checkout process is increasingly left to the guests. And there are numerous advantages: It’s quick, easy on the workforce and can be used flexibly. However, there are many different self-checkout systems, and the decision may not be easy. This article is intended as guidance in the decision-making process and to illustrate the advantages of the different systems.

Self-checkouts are on the rise. From 2019 to 2022, the share of stationary self-checkout terminals in German retail has doubled, mobile self-scanning alternatives have even increased tenfold! Customer acceptance and dealing with the new types of payment terminals has also changed in this context. Less skepticism, faster processes and, accordingly, increasing customer satisfaction are the result. However, many questions still arise for potential operators. In this article, we’ll take a look at the most important ones and answer them in detail to make sure that no doubts remain.

Autonomous self-checkouts are on the rise At the latest since Amazon gave the starting signal for the 24-hour supermarkets without staff in 2018 with the Amazon Go Shops, the competitors must also catch up. The most important process in these shops is that customers pay for themselves. This is also reflected in opinion polls: an uncomplicated self-checkout is important for 95% of the population. In recent years, a variety of alternatives to the traditional cash register manned by people have emerged. Many of them are now well-established in our society. In this article, the most important types of self-checkout are presented, as well as their potential and weaknesses.

Digitalization is what everyone is talking about at the moment. But how should you even approach this project in your canteen? With this guide, we would like to help you ask yourself the right questions and successfully lead your canteen into
the digital age.

On the way to an autonomous self-checkout, a few stops had to be made. Find out what they looked like, what is still relevant today and which ones might have been better left out.

The Corona crisis has turned our everyday life upside down – also in community catering. Many are now wishing they could return to “normal life” as soon as possible, but some novelties will stay with us. In this article, we look at 5 trends that are not just temporary.